thanks! Here is this weeks instalment:
Humans are weird, unique creatures. How can you build a robot to provide a service for such an animal?
Let’s use #servicedesign and #automationisforhumans to guide our design.
Here is an assumptions based customer persona brainstorm and an assumptions based current state user journey map for the group “creatively interested professionals”. We also added in some places that our coffee delivery robot KRYTN could help.
We learnt a few things from this:
1, The barista talks a lot and using voice might interrupt their chats. So let’s scratch the voice control feature of KRYTN.
2, The robot can likely improve the lowest points in the coffee service offering - waiting for coffee. The customer observing others getting served by a robot should be quite engaging and fun and hopefully lead to anticipation for them.
3, When Dharmesh Patel is operating solo he can lose track of what he is doing when delivering coffee to customers. So KRYTN can potentially improve his workflow and ability to make more coffee.
Note these are all assumptions until we test them, but at least they can guide our design decisions.
Thanks Hilary Goh for help with this!